Please wait popup when trying to log in

[SW_Palm_Coast]

For approximately 1 week, I have been able to access my Essential XL cams (I have three) via the phone App but when I try to log in on either my Lenovo or my Asus PCs  (https://my.arlo.com/#/home)  after the log in screen I get a pop up that says "PLEASE WAIT" and then it never logs in and times out.  I have cleared my cache and rebooted.  I have tried using Edge or Chrome.  Suggestions?  Thanks.

[JamesC]

SW_Palm_Coast,

Does the log in attempt result in any error messages? What happens once it times out, are you able to provide a screenshot?

JamesC

[SW_Palm_Coast]

This is the pop up I get and it sits there for as long as you let it without actually logging in. 
I've let it sit for 15 minutes to no avail.  This isn't really what I consider an "error message."
The PC based functionality seems to be shot on both of my laptops.  Phone App logs in just fine.
It's not like I can't access my cams at all since I have the Phone App but it is annoying to not be able to log in over the PC like I have done for years.

[JamesC]

Are you using any anti-virus software? Are these work computers or are they connected to your home network?

JamesC

[SW_Palm_Coast]

Lenovo is a work issued laptop and connects via company VPN through my home WiFi network. 
Asus laptop is a home computer and connects only via my home WiFi network.

I don't see how antivirus software would be an issue since the MyArlo website has worked fine on it for 3 years until a couple weeks ago.  Nothing changed on the hardware ,o updates, upgrades, nothing.

[StephenB]

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@SW_Palm_Coast wrote:

Lenovo is a work issued laptop and connects via company VPN through my home WiFi network. 
Asus laptop is a home computer and connects only via my home WiFi network.

I don't see how antivirus software would be an issue since the MyArlo website has worked fine on it for 3 years until a couple weeks ago.  Nothing changed on the hardware ,o updates, upgrades, nothing.

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I suggest disabling any antivirus or internet security on the Asus and see if it makes any difference.  Those programs are silently updated (and for that matter the my.arlo.com website also changes over time).  At the very least, it would rule that software out.

[SW_Palm_Coast]

This made zero difference - still have the "please wait" pop up and then nothing. 
It's a good thing I can still access via the phone App or the system would be useless to me. 

[Goodmooring]

Having the same experience, attaching a screenshot of Chrome Developer Tools erroring out with a 404 message. Hoping this or something in this code can shine some light on this "Please Wait" issue when trying to access My.Arlo.Com.

 

[SW_Palm_Coast]

They don't seem to care.  This thread was started quite a while ago and the advice I got was (1) reboot and (2) to disable my anti-virus software which did absolutely nothing.  I'm still locked out of accessing my system on the PC and stuck looking at the tiny little screens on my phone.  Couple that with the BS about rotating images 180 degrees and I'm a bit ticked off.