Arlo Essential XL (VMC3352-100NAS)

[SW_Palm_Coast]

For approximately 1 week, I have been able to access my Essential XL cams (I have three) via the phone App but when I try to log in on either my Lenovo or my Asus PCs  (https://my.arlo.com/#/home)  after the log in screen I get a pop up that says "PLEASE WAIT" and then it never logs in and times out.  I have cleared my cache and rebooted.  I have tried using Edge or Chrome.  Suggestions?  Thanks.

[JamesC]

SW_Palm_Coast,

Does the log in attempt result in any error messages? What happens once it times out, are you able to provide a screenshot?

JamesC

[SW_Palm_Coast]

This is the pop up I get and it sits there for as long as you let it without actually logging in. 
I've let it sit for 15 minutes to no avail.  This isn't really what I consider an "error message."
The PC based functionality seems to be shot on both of my laptops.  Phone App logs in just fine.
It's not like I can't access my cams at all since I have the Phone App but it is annoying to not be able to log in over the PC like I have done for years.

[JamesC]

Are you using any anti-virus software? Are these work computers or are they connected to your home network?

JamesC

[SW_Palm_Coast]

Lenovo is a work issued laptop and connects via company VPN through my home WiFi network. 
Asus laptop is a home computer and connects only via my home WiFi network.

I don't see how antivirus software would be an issue since the MyArlo website has worked fine on it for 3 years until a couple weeks ago.  Nothing changed on the hardware ,o updates, upgrades, nothing.

[StephenB]

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@SW_Palm_Coast wrote:

Lenovo is a work issued laptop and connects via company VPN through my home WiFi network. 
Asus laptop is a home computer and connects only via my home WiFi network.

I don't see how antivirus software would be an issue since the MyArlo website has worked fine on it for 3 years until a couple weeks ago.  Nothing changed on the hardware ,o updates, upgrades, nothing.

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I suggest disabling any antivirus or internet security on the Asus and see if it makes any difference.  Those programs are silently updated (and for that matter the my.arlo.com website also changes over time).  At the very least, it would rule that software out.

[SW_Palm_Coast]

This made zero difference - still have the "please wait" pop up and then nothing. 
It's a good thing I can still access via the phone App or the system would be useless to me. 

[Goodmooring]

Having the same experience, attaching a screenshot of Chrome Developer Tools erroring out with a 404 message. Hoping this or something in this code can shine some light on this "Please Wait" issue when trying to access My.Arlo.Com.

 

[SW_Palm_Coast]

They don't seem to care.  This thread was started quite a while ago and the advice I got was (1) reboot and (2) to disable my anti-virus software which did absolutely nothing.  I'm still locked out of accessing my system on the PC and stuck looking at the tiny little screens on my phone.  Couple that with the BS about rotating images 180 degrees and I'm a bit ticked off.

[AnthonyCharles]

Same issue here, not sure how to escalate this

[AnthonyCharles]

OK found out issue on my side after doing a packet trace on the firewall, we restrict our outbound internet ports to only what's necessary.  Turns out the web login requires TCP 8084 (not documented on the Arlo site of course).  After opening that up I'm able to log in again.

[SW_Palm_Coast]

Can you give me instructions on how to "open up" TCP 8084? 

I've never run across this before.......thanks!

[AnthonyCharles]

That will be on your firewall or router and depends on your environment, are you in a home environment?  If so it's unlikely you have outbound port restrictions so this may not be your culprit.  However if you're in an office environment that restricts outbound internet communication you'd need to get with whoever manages your firewall to put in an exception for that port.

[SW_Palm_Coast]

I am a 100% remote worker and the router in my home a Google mesh system.  
This issue occurs whether I am on my work VPN or just on my personal WiFi network.
The frustrating thing is that this worked well for 2 years and then one day........boom.

[StephenB]

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@AnthonyCharles wrote:

Turns out the web login requires TCP 8084 (not documented on the Arlo site of course).  After opening that up I'm able to log in again.

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Interesting, thx for sharing.

[StephenB]

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@SW_Palm_Coast wrote:

I am a 100% remote worker and the router in my home a Google mesh system.  
This issue occurs whether I am on my work VPN or just on my personal WiFi network.

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Likely not caused by the 8084 port that @AnthonyCharles reported. Home routers do not block outbound connections on that port.

Do you have internet security software running on the PC (likely you do if you use it for work).   If your company lets you disable it, then try doing that as a test.  Or perhaps try another PC.

[SW_Palm_Coast]

From the thread above, we've been over this before and it made no difference.  I have tried on multiple computers and I have disabled the anti-virus software as a test.  Zippo.

(1) Lenovo laptop is a work issued laptop and connects via company VPN through my home WiFi network.
(2) Asus laptop is a home computer and connects only via my home WiFi network.

The MyArlo website worked fine on it for 3 years until a couple months ago. Nothing changed on the hardware, updates, upgrades, nothing.  Except I cannot log into My Arlo on a PC, only access it via the phone app.

[AnthonyCharles]

I'd probably start with opening the developer tools in Chrome (Console tab) and try logging in to see what errors you get, then use those to determine what it's getting hung up on.