No alerts and no video recording

[DavidCooper]

For the last month, I have been having issues with no recordings and no alerts. I have tried everything from factory resets to a full uninstall and reinstall of the app, but I'm still not getting any alerts or recordings.

Is there something I'm missing, or is there another problem with Alro services?

[StephenB]

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@DavidCooper wrote:

For the last month, I have been having issues with no recordings and no alerts.

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Did the subscription expire?

[DavidCooper]

my subscription expires on February 27, 2025

[StephenB]

Can you make a manual recording while livestreaming?

[DavidCooper]

Hi, 

Yes i have recorded a 20sec footage which now shows in my feed. 

I have seen others with the same problem and looks like Arlo support needs to update something there end

[StephenB]

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@DavidCooper wrote:

Yes i have recorded a 20sec footage which now shows in my feed. 

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That confirms the subscription status.

Have you double-checked the mode(s) you are using - making sure there is a rule for the camera that is set to notify and record?

[DavidCooper]

Yes, the away mode is set to record and notify.

[HLStephenson]

Known issue, contact ARLO support to get a help ticket.  We have been waiting over a month as the "engineers" work on a fix.

[DavidCooper]

How do you submit a help ticket? i have looked over the website, the app etc but all seem to be less than helpful.

[StephenB]

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@DavidCooper wrote:

How do you submit a help ticket? i have looked over the website, the app etc but all seem to be less than helpful.

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https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

[HLStephenson]

Go to Arlo.com click on support.   I use the live chat. (lower right, box with 3 dots)

Once you make contact with a person they'll open the help ticket for your case.

[StephenB · Accepted solution]

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@HLStephenson wrote:

Go to Arlo.com click on support.   I use the live chat. (lower right, box with 3 dots)

Once you make contact with a person they'll open the help ticket for your case.

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Or use the support center in the app.

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

That will give you the option of phone support.