Motion detection set up

[Hallesy]

• I bought the Arlo essential 3 camera trial.  Cameras work but not getting any feed and no mode or motion detection settings.  I should have one month trial period.  Any thoughts?

[StephenB]

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@Hallesy wrote:

• I bought the Arlo essential 3 camera trial.  Cameras work but not getting any feed and no mode or motion detection settings.  I should have one month trial period.  Any thoughts?

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Are you in a country where Arlo offers subscriptions?

• https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available

[Hallesy]

Yes, I am in Kent, Wa close to Seattle.

[StephenB]

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@Hallesy wrote:

Yes, I am in Kent, Wa close to Seattle.

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Did you double-check that the cameras are in the trial subscription?

[Hallesy]

I bought the cameras at Costco 4 days ago.  I have read about many others take no it back to Costco and getting something more user friendly.

[JamesC]

Your cameras receive the trial automatically after onboarding. If you're having trouble with the cameras detecting, navigate to Dashboard within the Arlo app and check to make sure the cameras are Armed (Arm away) so you can test them to see if they are behaving correctly.

JamesC

[Hallesy]

They started showing motion.  I changed nothing but contacted Arlo support.  They had an AI bot and no proper support.  But they finally started allowing me to get motion.  Horrible first time experience.

[Hallesy]

I did not receive a 16 digit code on n my re  Costco receipt.  That cost me about 5 hours.  Hundreds of complaints about the same thing.