Camera will not connect

[F350Lawman]

My camera will not connect to any of my office networks, however it will connect to my home network. I have two available 2.4 G networks at my office everything else functions except Arlo. Take the camera home and connect it to my home network and it's fine? Previously this camera worked great on my office Network as well it got disconnected one day and it will never reconnect.

[JamesC]

F350Lawman,

If it works on your home network but not your office network, something is blocking Arlo on the office network. Do you manage the network or is this an office environment managed by an IT group?

JamesC

[jguerdat]

I'd suggest contacting your IT folks - it sounds like a network change has occurred that's causing this. Frequently sites like arlo.com and/or certain network ports are blocked for various reasons.

[F350Lawman]

I manage it...

[JamesC]

F350Lawman,

Do you have anything special set up for your office network relative to your home network?

JamesC

[F350Lawman]

Nothing set up that should block that camera accessing the network.  

[StephenB]

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@F350Lawman wrote:

Nothing set up that should block that camera accessing the network.  

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There are quite a few things that could affect this.  For example, 

• an HTTP/HTTPS proxy in the corporate firewall
• blocking connections between clients and external DNS servers
• blacklisting some IP address ranges
• policies limiting guest access to specific device classes (phones and PCs)
• radius authentication

It might be useful to ask IT if they can see the camera connecting to the wifi network.

Another test that might be useful is to see if you can access the camera from your phone with the phone wifi turned off.  Some guest networks isolate clients, so that they can reach the internet, but not communicate with other devices on the guest network.  That could interfere with livestreaming (but I don't think would interfere with access to recordings).