First responder discount not being applied

[Braydavidson44]

I am looking to purchase a security system for my new home. Purchasing from a vendor that has good reviews and a first responder discount is a huge bonus. However, when I go to verify through ID Me, it'll verify that I'm a first responder, then it'll take me back to my cart with Arlo with no discount applied. How do I get the 15% off?

[JamesC]

Are you seeing any error messages or is the discount just not being applied?

JamesC

[Braydavidson44]

It's just not being applied. Everything gets verified through ID Me, then it takes me back to Arlo, and no discount is applied and I'm not given a promo code.

[JamesC]

Braydavidson44,

I have escalated the details of your concern. Someone from the care team will reach out to you via email as soon as possible.

JamesC