Essential Outdoor 2K camera not charging via solar

[VCohaagen]

My VMC3050 Essential Outdoor camera worked great. It's been connected to its solar panel, and although the panel doesn't receive enough sun every day to keep it charged, it takes a few months to fully drain the battery. When it gets down below 5% I turn the camera off for a few days to let it recharge to 100%. I've had the camera for a year or so.

But this latest time, after turning the camera off it isn't charging anymore. Now the battery is at 0% and it's been off for weeks with many bright, sunny days. It doesn't even reach 1%,

Because it's difficult to access, and I definitely would hate to remove it from its mount to troubleshoot, unless necessary, I'd like a few suggestions before dragging out the ladder and climbing all the way up to check it. 

Anyone else encountered this?

[jguerdat]

Does the app show the lightning bolt through the battery? Perhaps an animal somehow disconnected the panel.

[jguerdat]

Does the app show the lightning bolt through the battery? Perhaps an animal somehow disconnected the panel.