Arlo|Smart Home Security|Wireless HD Security Cameras
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Connecting Arlo Essential 2 to VMB4000R3 Smart Hub

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StreamingOTA
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‎2024-12-22 06:50 PM

Anyone have any luck connecting Arlo Essential 2 Outdoor cameras to VMB4000R3 Smart Hub? I updated camera firmware via WiFi connection first. Then removed camera device and attempted Smart Hub connection via Arlo app. The camera never syncs with smart hub and times out. 

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JamesC
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Community Manager
‎2024-12-23 11:31 AM

StreamingOTA,

 

Try factory resetting your VMB4000 base station and then go through the onboarding process again with your 2nd generation device.

 

To factory reset and re-onboard, follow the instructions here: https://kb.arlo.com/000062881/How-do-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-...

 

JamesC

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