Arlo Subscription after Verisure

[KDec]

Hello, I initially had a Verisure alarm system which included an Arlo doorbell and camera included. I cancelled my contract with Verisure and now have a standalone doorbell and camera linked to my Arlo account. I have contacted Verisure and they have confirmed disconnection to my Arlo system.  I want to start a new subscription direct with Arlo however logging onto my Arlo account only directs to contact Verisure.com under account settings. I have tried multiple times and am getting nowhere, can someone please help??  Thanks

[Streak2]

How are you logging onto your Arlo account?

Using your phone app or https://my.arlo.com/ 

Did you create a new Arlo account?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[VagPap]

Hi. can you please also provide me the callback since i am interested to create a subscription with Arlo post cancellation of my Verisure account?

I have already sent you a DM with the same request.

Thank you in advance.

[BrookeN]

I reached out to support with the information you have provided @VagPap . They will be reaching out to you as soon as possible. 

[Mvk91]

Hello,

I have been a verisure customer and want to leave but continue to use arlo camera via the app.

From leaving verisure will that remove my access to the arlo app and devices?

[BrookeN]

@Mvk91 can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[obiewanb]

I also had a Verisure alarm system and I am getting this error. However, I have had a stand alone subscription since December! Suddenly, my Arlo library is empty and new recordings are not stored..

[BrookeN]

@obiewanb you can dm me your number as well and I can have support reach out to you.

[BrookeN]

Thank you for providing that information @obiewanb, I have reached out to support. They will be contacting you as soon as possible.

[d4rren]

Hi, I would also like to subscribe to Arlo independently of Verisure after my contract ended with them. I don't seem to have the ability to enable private messaging to contact you. Can you help?

Regards.

[BrookeN]

@d4rren thank you for your message I did receive it. I have reached out to support, they will contact you as soon as possible.