Arlo Essential 2. generation will not connect to Arlo Base Station

[esko79]

I just bought a new Arlo Base Station for my four Arlo Essential 1. gen cameras, and it works great! I have a fixed IP adress, did the port-forwarding and I can access the footage on my local storage away from home. Great!

But I have troubles connection my new Arlo Essential 2. gen camera to my Base Station. Again, I have four Arlo Essential (1. gen) connected to my Base Station, and they record all footage locally. When I connect my new 2. gen cam in the Arlo app, I don't get the option of using my Base Station as I do with 1. gen. I can see the Base Station in my Arlo app, and again, all other four Arlo Essential cameraes record to it, so the base station is probably not the problem.

We I get to choose a wifi network on the 2. gen, I only get TWO wifi-options although I have multiple wifi networks in my home. When I manually enter one of the wifi networks, that is not on the list, the 2. gen connects to this wifi without any problems. So I think this is the problem: the 2. gen can only detect two wifi-networks and the ARLO Base Station is not one of them.

I then tried manually to enter the wifi-name of the Arlo Base station (ARLO_VMB_21XXXX) but then I'm also asked to enter a password, and I don't know the password for the Arlo Base station (didn't have to use it with the other 1. gen cameras).

Have anyone had similiar problems? And can anyone help?

Esben

[jmlemay]

Right now, there is no way to connect 2nd gen Essential cameras (at least the wired ones) to a SmartHub.  They can only connect to wifi, which means they cannot record to local storage.

I saw a post on on one of the Arlo forums that there would be an update in 2024 allowing 2nd gen Essential cameras to connect to a SmartHub.  Any idea when that is coming?  It sucks that this wasn't made clear from the beginning.  I have 4 other cameras that connect to the SmartHub, so I never suspected that newer models would __lose__ functionality.

[jguerdat]

This isn't the first time that a new Arlo product was released with only WiFi connection possible (IIRC, the original Essential cameras also had this limitation). We don't know if 2024 will see the release of a hub-capable firmware update will be released but I would think that it's very likely. I'm waiting for that release, too.

[Streak2]

Essential Gen 2 are not compatible with any base stations right now. Apparently this could change with a future firmware update. If and when it does then you will be given the option to connect to your base or wifi during installation. While you may see the base's SSID it's not possible to connect it to it the usual way. This is why it does not appear in the list of possible wifi networks during installation.

You must select one of your regular wifi networks to connect the camera to.

[esko79]

Thanks for the answer. If I had known that in advance, I wouldn't have purchased the cam 😞

[Stones2510]

I am trying to pair my essential 2k cam with my smart hub but the hub does not discover it.

[StephenB]

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@Stones2510 wrote:

I am trying to pair my essential 2k cam with my smart hub but the hub does not discover it.

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The gen 2 cameras don't have that feature yet.  Arlo says they will add it, but they haven't said when.

[erson]

I bought a set of Arlo Essential outdoor 2k gen 2 from Costco hoping to also buy a hub to save recordings. It appears Essential gen 2 is not compatible with any hub (gen 1 is) which essentially makes them completely useless as a video security system. Arlo support confirmed it. Do I miss something? Why would anyone want a camera that is not able to record?

the set is going back to Costco.

[StephenB]

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@erson wrote:

Why would anyone want a camera that is not able to record?

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They do record to the Arlo cloud (requiring a subscription).

But if you want the local recording feature, then I agree the best option is to return them.  You could repurchase after Arlo adds that feature.

[GKCurtis]

I am in the same boat. I am a brand new Arlo owner. I bought the Ultra SmartHub and Essential Indoor camera to "dip my toe in the Arlo water" before purchasing additional outdoor and indoor cameras. When I purchased the Ultra SmartHub, I made sure to check the description to ensure compatibility and it clearly stated that it supported Essential Indoor CameraS.... they really need to use clearer verbage so that people don't make the same mistake as I did and only discover that they can't connect Gen 2 cameras to that hub after paying for and receiving the product and attempting to set it up. It is REALLY disingenuous and I am eagerly awaiting this rumored firmware update to rectify this situation. I wish Arlo felt it as important as I, and obviously other customers, do.

[ess2isscam]

Essential to outdoor camera 2 is a scam. Arlo should be ashamed that they make you buy subscription when you’ve bought all of the hardware which should be backward compatible to the original systems.

[Tbnky]

Was told 2024 was the target to update these to connect to a hub. Any progress or has this just been dropped? 

[PaulMcKenna]

Totally agree, Arlo should not pick and choose. Just got a Arlo Hub VMB 4540 & 2 x Arlo "essential 2" cameras & solar panel. Purchased a Arlo doorbell too, works great with the hub, but cameras don't. Had a Google system, hense the need to store locally, whats wrong with Arlo??? Your second base is in Ireland too??????

[Smoritz]

Arlo was not up front about not being able to connect to hub.  Cameras are useless at this point. Sneaky of Arlo at best!

[jmlemay]

Well I started this thread 6 months ago, and just checked back in for the first time in a while. I was hoping a firmware update would be available by now, but no luck.  This sucks.

I was already married to the Arlo brand because of existing hardware, and needed a camera with pixel-based movement detection.  So I went with the wired Essential line.  The wireless cameras use infrared detection, and their detection range is 20' at best.

This now 8-month-old camera has never been used for its original intention, and was been a complete waste of money.

[Cubamo]

• I would like to inform you that our engineering team is working on this so we will launch the firmware update for the cameras soon.

•  

• Currently, the Firmware update is under beta version. Once it is done you will get a firmware update through the Arlo app once you update then you can connect the cameras to the base station.This is what i was told today.

[KT2644]

It's now October 2024, how soon will the update for a hub be available for the Essential Gen 2 cameras and which hub will it connect to?

[EJWent]

We are experiencing the same issue - 2nd gen essential camera will not connect to base after 30-day premium trial period ends. Am I reading the history of this thread correctly and hat there is no solution planned in the near future and essential 2 cameras are basically useless for recording to a base hub unless a subscription package is purchased? That was not described anywhere in the purchase terms - 

[Cubamo]

Here again is what they told me.

Arlo Support

October 11, 2024 at 3:27 PM

Dear Art,Case Number: 44284564Inquiry: Gen 2 and base station compatibility.Good day, Senthil here. I noticed that you contacted Arlo for assistance with the issue. We appreciate you contacting Arlo Support. Thank you for your patience, and we sincerely regret any trouble our delayed response may have caused.We are aware of your statement that you wanted to know when the update will be available. We regret any inconvenience we may have caused you, and we recognize your frustration. Our top priority is customer satisfaction, and we sincerely apologize if that wasn't rendered clearly to you. We, the previous expert, had informed you that the engineering team is working round the clock to devise a solution for this issue, and we do not have any specific time for the release of the firmware update

[Cubamo]

Good Luck

[JamesC · Accepted solution]

Base Station/SmartHub compatibility is now available for Arlo 2nd generation devices. For those that already have your Arlo 2nd generation device onboarded, you will need to remove the device from your Arlo account and re-onboard to see the option to sync with your Base Station/SmartHub. The following firmware or newer is required for this integration.

Compatibility list:
Arlo Essential 2nd Generation Outdoor - VMC2050, VMC2052 – Firmware: 1.5.0_1048_85f53f3 
Arlo Essential 2nd Generation Outdoor 2K - VMC3050, VMC3052– Firmware: 1.5.0_1048_85f53f3
Arlo Essential 2nd Generation Indoor - VMC2060 – Firmware: 1.5.0_1048_0e78ae4
Arlo Essential 2nd Generation Indoor 2K - VMC3060 – Firmware: 1.5.0_1048_0e78ae4
Arlo Video Doorbell 2nd Generation - AVD3001 / AVD4001 – Firmware: 1.5.0_1059_eb10395

Compatible Base Station/SmartHub:
Base Station VMB4000 – Firmware: 1.25.0.1_4591_0201bb2
Base Station VMB4500 – Firmware: 1.25.0.1_4541_0201bb2
SmartHub VMB4540 – Firmware: 1.25.0.1_1680_0201bb2
SmartHub VMB5000 – Firmware:  1.25.0.1_1762_0201bb2