Arlo|Smart Home Security|Wireless HD Security Cameras
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lesliewilliams5
Aspirant
Aspirant
‎2024-07-24 09:30 AM

I have 4 cameras, 1 in each of my daycare classrooms. At first, all cameras sound was working. Then they all suddenly stopped. No sound on any device. I have tried everything arlo support recommended. Microphone is on, audio detection is on, sound sensitivity is up, I have reset them. On the devices live feed, the sound icon is yellow (detecting audio). On some of the saved videos, it says detected audio BUT THERE IS NO SOUND!!! Sometimes, one of the cameras will randomly have sound again and then will lose it a day later. I am so frustrated.

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lesliewilliams5
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‎2024-07-24 11:58 AM

Somebody pleeeaaasssseee help meeeeee!!!

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ShayneS
Arlo Moderator
Arlo Moderator
‎2024-07-26 09:27 AM

Hi @lesliewilliams5 

 

Thank you for bringing this to my attention, I have escalated this for you and Support will be reaching out as soon as possible. You can find your escalation number here: 44181721

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