This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After I had to factory reset my router I am not able to reconnect anymore my Essential Spotlight camera to the app.
So far I have tried all steps suggested here but had no success.
https://kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device
Tried to connect via mobile phone app and also with web browser.
I managed to get to the step where the app/web browser is “Looking for Arlo Camera” but then the app remains stuck.
Before you ask:
Yes, network is 2.4ghz
Yes, Mobile device is connected to the same 2.4 GHz network
Yes, correct Wi-Fi network SSID & PW
Yes, device and Arlo camera are within the Wi-Fi signal range
Yes, camera LED is blinking blue while the camera is being discovered
Yes Chime noise heard
No VPN
Yes, even tried a factory reset
Yes, from the router tools I can see that the camera is connected to the network
Any idea on how to proceed?
This is very annoying as I renewed my subscription after trial period literally 3 days ago.
- Related Labels:
-
Installation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you try onboarding again from a PC (browsing to my.arlo.com)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
See above:
Tried to connect via mobile phone app and also with web browser. --->PC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just to be clear, are you choosing the Essential spotlight camera to install and not the plain Essential (no spotlight)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Quick update: After several additional trials I managed to connect my camera.
Still have no clue why it did not work before.
@jguerdat I own an "essential spotlight" and this is what I was trying to install
Thanks to you both for your help.
-
Arlo Essential
1 -
Arlo Mobile App
38 -
Arlo Smart
10 -
Arlo Video Doorbell
1 -
Before You Buy
34 -
Features
41 -
Installation
44 -
Troubleshooting
170