Arlo|Smart Home Security|Wireless HD Security Cameras

Cant find/connect my Arlo camera

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MLP_
Tutor
Tutor

After I had to factory reset my router I am not able to reconnect anymore my Essential Spotlight camera to the app.

So far I have tried all steps suggested here but had no success.
https://kb.arlo.com/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device

Tried to connect via mobile phone app and also with web browser.

I managed to get to the step where the app/web browser is “Looking for Arlo Camera” but then the app remains stuck.

Before you ask:

Yes, network is 2.4ghz

Yes, Mobile device is connected to the same 2.4 GHz network

Yes, correct Wi-Fi network SSID & PW

Yes, device and Arlo camera are within the Wi-Fi signal range

Yes, camera LED is blinking blue while the camera is being discovered

Yes Chime noise heard

No VPN

Yes, even tried a factory reset

Yes, from the router tools I can see that the camera is connected to the network

Any idea on how to proceed?

This is very annoying as I renewed my subscription after trial period literally 3 days ago.

4 REPLIES 4
StephenB
Guru Guru
Guru

Can you try onboarding again from a PC (browsing to my.arlo.com)?

MLP_
Tutor
Tutor

See above:

Tried to connect via mobile phone app and also with web browser.  --->PC 

jguerdat
Guru Guru
Guru

Just to be clear, are you choosing the Essential spotlight camera to install and not the plain Essential (no spotlight)?

MLP_
Tutor
Tutor

Quick update: After several additional trials I managed to connect my camera.

Still have no clue why it did not work before.

@jguerdat  I own an "essential spotlight" and this is what I was trying to install

 

Thanks to you both for your help.

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