Arlo|Smart Home Security|Wireless HD Security Cameras

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MarkWhitt
Follower
Follower

After installation the camera says offline

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please provide what camera that you are seeing is offline and what steps you have taken to resolve it. I do not want to provide steps you may have already done. 

gwnewman
Aspirant
Aspirant

One of my Arlo Pro2 cams (VMC403OP) shows to be offline on my iPhone app. After I recharge the cam, the indicator lights flash alternating blue and orange.  This cam has functioned for years without problems. 
I’ve tried pressing the sync button on the top of the cam but there is no obvious response. My 4 other Arlo devices are working fine. 

jguerdat
Guru Guru
Guru

This has been reported a few times over the years. If reinserting the battery doesn't help, the camera is toast.

BrookeN
Arlo Moderator
Arlo Moderator

@gwnewman are you on an iOS or Android device?

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