Arlo|Smart Home Security|Wireless HD Security Cameras

CUSTOMER SUPPORT EVER. RMA???

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JorinH
Aspirant
Aspirant

It is impossible to obtain and RMA. Your customer support is existent. Your "Support" bot sends everyone in a senseless loop. You should be ashamed of yourselves. This total lack of customer care makes me think that ARLO IS A SCAM. Bad reviews coming.

SEND ME AN RMA IMMEDIATELY.

 

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JamesC
Community Manager
Community Manager

JorinH,

 

Could you provide more detail about what you're trying to do? Are you trying to process a return or get a replacement for hardware?

 

JamesC

JorinH
Aspirant
Aspirant

I have been trying to get an RMA to process a return for weeks now.  The site is so bad and the e-customer service loops are so infinite that I now believe it has to be intentional. 

I am trying to return this camera. Please help to provide me with an RMA and facilitate this return.

Thank you, Jorin

JamesC
Community Manager
Community Manager

JorinH,

 

I will reach out to you in a private message to gather more information.

 

JamesC

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