Master Plan Subscription Error? 4 lots of payment taken

[Hannah444]

I tried to restart my subscription but got an error saying that there was no master plan added to my account so the subscription I selected could not be added. 4 payments were taken but there is still no active subscription on my account.
I see I am not the only one with this issue - please can I be refunded and please sort this issue so that others don't have this problem!

[BrookeN]

I have reached out to support regarding the master plan error on the subscription. Support will be reaching out to you as soon as possible.