Problem with my paid plan

[lamlambrianou]

URGENT

Dear All,

i have 2 cameras installed in two different locations.

I have paid 2 different plans (one year subscription).

There was a problem with the time zone for one of my locations.

Arlo support tried to correct the time zone and the result was to have both locations with wrong time zone.

Exchanging emails with arlo support, i have been told to create new location and i set the correct time zone but when i transferred my camera to the new location the camera was not under the paid plan of the previous location.

I remove the new locations and i transferred my camera back to the previous locations and now it seems that the paid plan does not apply.

In the arlo secure applications whenever i select the feed option the applications close for both locations.

If i use the online application (my arlo) the feed option works but for the second locations in which i have remove the camera and i installed back, does not show any recordings, it seems that the already paid plan is not activated.

Please help me and activate the already paid plan.

Best regards,

Lambrianos Lambrianou

[BrookeN]

I have reached out to support regarding the subscription plans on the account. Support will be reaching out to you as soon as possible.