Cannot See essential 2 indoor in app

[RashidIqbal123]

I just bought the essential indoor 2 and i cant find the option to add it in the app.

[jguerdat]

These cameras are rolling out according to regions. Not all yet have access. Make sure you have the latest app but tell us where you live.

[RashidIqbal123]

US i can see the pro 5

[jguerdat]

Then it sounds like you don't have the latest app which is needed for new hardware innstallation.

[RashidIqbal123]

I am on Version 4.11

[jguerdat]

I'd start by rebooting the phone and reinstalling the app. Was your account set up in the US since that would make a difference? When choosing to set up a new camera, be sure you see both the Essential Gen. 2 (the top selection) as well as the original Essential on the bottom.

[RashidIqbal123]

it was setup in us

[jguerdat]

And the rest of my suggestions?

[RashidIqbal123]

nothing

[jguerdat]

Any chance you're using a VPN? If so, disable it.

It would seem that you're on iOS while I'm on Android. Someone else would need to jump in with their experience. @StephenB may be able to help or the mods may be needed - @JamesC , @ShayneS , @BrookeN .

[JamesC]

Are you physically located in the US or was the account just created in the US?

JamesC

[RashidIqbal123]

the account was made in US 

[StephenB]

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@RashidIqbal123 wrote:

the account was made in US 

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Were you using a VPN when you created it?

[RashidIqbal123]

yes

[StephenB]

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@RashidIqbal123 wrote:

yes

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Then the country Arlo associates with your account should be the country that the VPN terminated in.

What country was that?