Periodic black screen, buffering, always listening timing out.

[njfoses]

So disappointed in the Arlo Baby. Periodic black screen on S9, surface book, ipad you name it. Buffers for a min plus at times. Always listening times out. This is all on a rock solid fiber gig network with eero networking. The #1 requirement of a baby monitor is reliability. All of the fancy bells and whistles mean nothing if the product cannot perform a simple video/audio monitoring function consistently 99% of the time.

I have invested heavily in multiple Arlo Pro cameras that are glitchy as well but mostly functional. The Arlo baby though is cleary not ready for primetime!

[JamesC]

njfoses,

I will reach out to you in a private message to gather more information on this topic.

JamesC

[njfoses]

Thanks. Replied to PM

[njfoses]

James, still waiting on your response via private message. 

[JamesC]

njfoses,

I've sent a PM with more information. Please let me know if you need further assistance.

JamesC

[Ally25_TO]

I have the same issue constantly. Were you able to get this resolved?

[JamesC]

Ally25_TO,

The engineering team is investigating this issue and working on a resolution. I will provide an update as soon as I have more information.

JamesC

[Berghallen]

Got the same problem, have been woken up many nights hearing my son screaming and the soundfeed has shutdown.. And to many times the streaming have not work when we wanna check on him.

[redfoxit]

Arlo Baby is rubbush!

Continious blank screens and/or drop-outs.

Great when working (85% the time).

No customer support worth dealing with.

No firmware available.

Money wasted!

NEVER NETGEAR AGAIN!

[markprior]

aswell as my pixelation issues this has no become more frequent for me also, this product sucks £140.00 down the drain

attached a pic, i get this on all devices currently.  funny enough closing and reopening the app updates the pic while buffering and then back to black again.

[fquenneh]

Same problem for me (there seems to be quite a number of people complaining about this)

[JamesC · Accepted solution]

New firmware has been made available that should help with the issues being discussed here. Take a look at these firmware release notes and make sure your Arlo Baby is up to date with the latest version: Arlo Baby - 1.8.5.3_21226- 17th October 2018

JamesC