Arlo|Smart Home Security|Wireless HD Security Cameras

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Solosheep
Guide
Guide

Hello

I’m getting quite concerned that I’m not getting any picture from my Arlo baby. This only happens when it’s on its home network. When the little house appears next to the red live dot.

I have a workaround at the moment when I’m now using Apple HomeKit. But this is a concern as to why it’s not working when on my home WiFi.

If I switch my phone to 4G I get a picture every time. So I’m
Not sure what the issue might be.

I have reset the baby, re-installed the app still the same issue.

Any ideas

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Solosheep
Guide
Guide
Yes still get this issue when two people try to access the camera on the Arlo app
ShayneS
Arlo Moderator
Arlo Moderator

Are you still experiencing this issue with app version 3.6.6?

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