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We are experiencing an outage of our Google service and are working to resolve the issue..
Have the latest update for iPhone and now I can’t hear on any device and also the monitor itself has no sound. (So no music, voice etc can be heard) even though it’s saying the music is playing on my phone.
Also everytime I go into the app to view bub it’s frozen on a pic from over a week ago (same one everytime) and it then takes 20seconds to become a live feed.
I’ve emailed arlo with no response
Help!! Have had this since June and only just having issues now.
Update: also I now cannot connect remotely like I could before. It will only connect if my iPhone is connected to the same wifi. So the option recommended by the community manager for the remote connection doesn’t help me 😕
Really annoyed as bub is now at the age where she’s rolling over and when she cries it’s to quiet to hear her unless it’s through the app or me constantly waking up and checking on her 😕
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.