Arlo|Smart Home Security|Wireless HD Security Cameras

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Kristie94
Aspirant
Aspirant

Have the latest update for iPhone and now I can’t hear on any device and also the monitor itself has no sound. (So no music, voice etc can be heard) even though it’s saying the music is playing on my phone.

Also everytime I go into the app to view bub it’s frozen on a pic from over a week ago (same one everytime) and it then takes 20seconds to become a live feed.

I’ve emailed arlo with no response

Help!! Have had this since June and only just having issues now.

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Kristie94
Aspirant
Aspirant

Update: also I now cannot connect remotely like I could before. It will only connect if my iPhone is connected to the same wifi. So the option recommended by the community manager for the remote connection doesn’t help me 😕

Really annoyed as bub is now at the age where she’s rolling over and when she cries it’s to quiet to hear her unless it’s through the app or me constantly waking up and checking on her 😕

ShayneS
Arlo Moderator
Arlo Moderator

Kristie94,

 

Have you tried to reboot your Arlo Baby & what firmware is the device running? 

Kristie94
Aspirant
Aspirant
Hi,

Have tried multiple times to re sync, reboot etc. firmware is 1.8.5.3_21226 and says “no updates available”

Will try again today with the reboot though also.
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