Keep getting ‘device failed to connect’ on Arlo Baby and haven’t had access to video for 2 days

[Markiecalle]

Keep getting ‘the device failed to connect’ and haven’t had access to the video for 2 days. Is this a defect and i need to return it? Have tried restarting, all the possible solutions. Nothing has worked. All firmware is up to date

[JessicaP]

Hi Markiecalle,

If you're receiving the error where it cannot connect, try to do a power cycle and see if that helps. You can read here on how to do a power cycle: How do I power cycle my Arlo Baby camera?

If the power cycle did not work, you may need to do a factory reset. You can read here on how to do a factory reset: How do I reset Arlo Baby to factory default settings?