Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

HomeKit and Siri help.

In homekit on iOS 12 I have my Arlo baby setup. I have my Arlo baby set as a favorite accessory but only shows up as “favorite camera” in the “home” of HomeKit.  Due to this I can not see the Arlo in control center on the lock screen. 

 

Also, Siri will not recognize my Arlo baby as a connected device. 

 

Any my help will do!

 

thanks. 

Message 1 of 14

Accepted Solutions
Community Manager

Re: HomeKit and Siri help.

For those discussing this, are you still seeing this issue after the most recent Arlo Baby firmware release: Arlo Baby - 1.8.6.2_22781 - 6th December 2018

 

JamesC

Message 13 of 14

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Arlo Moderator

Re: HomeKit and Siri help.

Hey @the_ark,

 

I was able to reproduce the issue you are having. We've opened and escalated a ticket for the engineering team to check. We will provide an update as soon as we have more information to share. We appreciate your patience and understanding.

Message 2 of 14
Aspirant

Re: HomeKit and Siri help.

Thank you, look forward to a response.

 

Message 3 of 14
Aspirant

Re: HomeKit and Siri help.

I’m having the same issue. It was this way before and after the update to iOS 12. Also, are the sensor functions of the Arlo Baby monitor supposed to be recognized by HomeKit?

Message 4 of 14
Arlo Moderator

Re: HomeKit and Siri help.

Hey @Millicent_Dad,

 

Could you clarify about if the sensor functions of the Arlo Baby is supposed to be recognized by HomeKit?

Message 5 of 14
Aspirant

Re: HomeKit and Siri help.

I’m referring to the temperature, humidity, and air quality sensors. There are many sensor products out there that integrate with HomeKit. I am wondering if these sensors on the Arlo Baby are supposed to be visible in HomeKit as well.

Message 6 of 14
Arlo Moderator

Re: HomeKit and Siri help.

Those functions do not show on HomeKit but only through the Arlo app. However, you can suggest the idea through the Arlo Idea Exchange board Smiley Happy

Message 7 of 14
Aspirant

Arlo Baby HomeKit support broken

So I have my Arlo Baby, latest version of app and latest version of iOS. Running an Apple TV 3. I’m wondering how do I get Siri to work so I can ask to see my cameras video feed?
Message 8 of 14
Aspirant

Re: HomeKit and Siri help.

Ha this been looked at yet? How do I get Siri to recognize my Arlo Baby?
Message 9 of 14
Aspirant

Re: HomeKit and Siri help.

As of a week ago, Siri would not recognize the Arlo Baby camera. I also had been experiencing periods where the camera was unavailable for an hour or more with a frequency of at least once every three days. Finally, a little over a week ago, the Arlo Baby camera just stopped working altogether. No indicator lights would come on. A hard reset could not be performed. It would not show up on the iPad app, iPhone app, or the web interface. Arlo support was contacted and concluded the same, a hardware failure. Eventually, they offered to replace it, but we declined given all the connectivity issues we had been having with it. They would not provide us with a refund, but thankfully Amazon did, albeit it was a partial refund owing to a restocking fee.

This forum is full of reports from dissatisfied customers regarding the connectivity deficiencies of this product, and these date back at least nine months. Firmware and app updates have not fixed the issue yet. It was too disheartening and frustrating for us to continue to hope that Arlo would remedy the problem. We have since moved on to another brand of web-connected camera and are quite happy with it so far. Zero issues with it in one week compared to the dozen or so we had with our first week with the Arlo baby camera.
Message 10 of 14
GSB Aspirant
Aspirant

Re: HomeKit and Siri help.

Hello,

I answered having the same issue with HomeKit not recognizing the Arlo Baby as a device when using Siri or Control Center. The device does appear in the Home app, although not recognized as indicated above.

Thank you
Message 11 of 14
Aspirant

Re: HomeKit and Siri help.

Any resolution or update to this matter? I, too, am running IOS 12 and can clearly see Arlo Baby as my "Favorite Cameras" but Siri fails to recognize it as a connected device. 

 

Me: "Hey Siri show me the Baby Room" 

Siri: "I don't see anything connected in your home. I can help once you've set something up in the Home App."

 

Model: ABC1000

Firmware: 1.8.5.3_21226

 

Message 12 of 14
Community Manager

Re: HomeKit and Siri help.

For those discussing this, are you still seeing this issue after the most recent Arlo Baby firmware release: Arlo Baby - 1.8.6.2_22781 - 6th December 2018

 

JamesC

Message 13 of 14
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Aspirant

Re: HomeKit and Siri help.

Works great for me! Thanks!!!
Message 14 of 14