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Ever since the new update on December 22nd, 2019, Arlo app keeps crashing on Galaxy Note 10

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LAL5555
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Ever since the new update on December 22nd, 2019, my Arlo app keeps crashing and doesn't allow me to view my Arlo Baby rendering the device useless. I've tried restarting the phone, a soft reset, uninstalling and reinstalling, logging out and in....and nothing is working. I need help! Any suggestions? This is from a galaxy note 10.

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JessicaP
Arlo Employee Retired

Hi LAL5555,

 

We released a new update for the Arlo Android app, which is version 2.12.2, which should resolve the crash you're experiencing on your Samsung Galaxy Note 10. Feel free to learn more here: Arlo Android App - 2.12.2 - 25th December 2019

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