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I have an Arlo Baby, ive used it for 4months it worked perfectly but my network changed and it stop working. Ive made a new account and it worked for a couple of weeks only.
I have gone through the setup process on the app with n.. The camera will chime once it reads the QR code, after that it will not discover the device. I have gone through the setup many times with no luck, I have also tried reseting the camera as suggested.
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Hi eliotran,
I would suggest to try power cycling your Arlo Baby to see if that helps, which you can read here to learn how to do so: How do I power cycle my Arlo Baby camera?
And then try onboarding the camera again and make sure you're connected to your WiFi network on your phone device.
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I’m having the same issue. I’ve power cycled and hit the reset button. The app won’t discover my Arlo baby cam. Even when I try the QR code setup, I hear the chime but then still won’t discover the camera.
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Hi MikeCips,
Make sure you typed in your WiFi SSID and password correctly (both are case-sensitive). And make sure that your phone device is connected to the same WiFi network you're trying to pair your Arlo Baby with.
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I checked all of those factors and they are correct. I’m not sure why it’s not connecting. Would the battery inside have anything to do with it?
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You can try to power cycle the Arlo Baby and try connecting again. You can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?
Otherwise, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.