Can't hear baby on Arlo baby

[AmyTas]

The volume coming through on the app is too quiet, our baby has to scream for the microphone to pick up the sound and us be able to hear it through the app. Any quieter sounds aren't picked up. I can hear white noise consistently, but not actual sounds from the room.
Have checked and can't find any way to fix this in the app? Have tried on multiple devices and have the same issue on them all.

[TomMac]

have you tried a reset on the Baby yet... ?

[AmyTas]

Yes reset has been done