Arlo|Smart Home Security|Wireless HD Security Cameras

Can't grant access to Arlo baby

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John-Q Tutor
Tutor

Hi Arlo, I have connected my iPhone to Arlo baby and it’s working fine. I have given my wife access to the device but when I try to connect to the camera from her iPhone it won’t find the camera.

 

The device is connected to the same network as the the Arlo Baby. I tried this for more than 10 times, even a factory reset won't work out. It's getting me crazy.

ShayneS Arlo Moderator
Arlo Moderator

Hi @John-Q

 

What Device/Phone/Model/OS is your wife using?

 

Also which version of the Arlo mobile app are you running on the devices?

John-Q Tutor
Tutor

She has the iPhone XS and we run the latest version of the app 2.9.

ShayneS Arlo Moderator
Arlo Moderator

HI @John-Q

 

Which iOS version is the iPhone running?

John-Q Tutor
Tutor

I tested it with IOS12 and nice last week with IOS13. Still no result. But also on my daughters phone (iPhone 8 with IOS12) no result.

ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

John-Q Tutor
Tutor

Still no answer, very unprofessional and the camera is not working on 2 iPhones.

ShayneS Arlo Moderator
Arlo Moderator

Hi @John-Q

 

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41217140

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