Can't grant access to Arlo baby

[John-Q]

Hi Arlo, I have connected my iPhone to Arlo baby and it’s working fine. I have given my wife access to the device but when I try to connect to the camera from her iPhone it won’t find the camera.

The device is connected to the same network as the the Arlo Baby. I tried this for more than 10 times, even a factory reset won't work out. It's getting me crazy.

[ShayneS]

Hi @John-Q

What Device/Phone/Model/OS is your wife using?

Also which version of the Arlo mobile app are you running on the devices?

[John-Q]

She has the iPhone XS and we run the latest version of the app 2.9.

[ShayneS]

HI @John-Q

Which iOS version is the iPhone running?

[John-Q]

I tested it with IOS12 and nice last week with IOS13. Still no result. But also on my daughters phone (iPhone 8 with IOS12) no result.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[John-Q]

Still no answer, very unprofessional and the camera is not working on 2 iPhones.

[ShayneS]

Hi @John-Q

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41217140