Can't grant access to Arlo baby
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Hi Arlo, I have connected my iPhone to Arlo baby and it’s working fine. I have given my wife access to the device but when I try to connect to the camera from her iPhone it won’t find the camera.
The device is connected to the same network as the the Arlo Baby. I tried this for more than 10 times, even a factory reset won't work out. It's getting me crazy.
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Hi @John-Q
What Device/Phone/Model/OS is your wife using?
Also which version of the Arlo mobile app are you running on the devices?
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She has the iPhone XS and we run the latest version of the app 2.9.
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I tested it with IOS12 and nice last week with IOS13. Still no result. But also on my daughters phone (iPhone 8 with IOS12) no result.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Still no answer, very unprofessional and the camera is not working on 2 iPhones.
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Hi @John-Q
I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41217140
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