Can’t connect to media system

[Emcaz79]

We just bought the Arlo Baby and have been loving it but we keep getting a problem establishing a connection with media server message, , today is the second day it’s been like this. Any help or ideas on how we can fix this? Thank you!!

[JamesC]

Emcaz79,

Consider rebooting your Arlo Baby camera. Log in to your Arlo account and navigate to Settings > My Devices > Arlo Baby > Device Settings > Restart

Allow your Arlo Baby to come back online and check to see if you still experience the same behavior.

JamesC

[IAMSAMMICH]

James, while that may be a solution in the short term, that’s not a long term fix. I’ve had mine for about 4 months and constantly have to restart the camera and sometime remove and re add the camera. My suggestion is to return the camera before you get stuck in a situation where you lay your newborn to sleep and can’t get a live stream because it won’t connect to media server.