Arlo|Smart Home Security|Wireless HD Security Cameras

Can’t connect to media system

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Emcaz79
Follower
Follower
We just bought the Arlo Baby and have been loving it but we keep getting a problem establishing a connection with media server message, , today is the second day it’s been like this. Any help or ideas on how we can fix this? Thank you!!
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JamesC
Community Manager
Community Manager

Emcaz79,

 

Consider rebooting your Arlo Baby camera. Log in to your Arlo account and navigate to Settings > My Devices > Arlo Baby > Device Settings > Restart

 

Allow your Arlo Baby to come back online and check to see if you still experience the same behavior.


JamesC

IAMSAMMICH
Apprentice
Apprentice
James, while that may be a solution in the short term, that’s not a long term fix. I’ve had mine for about 4 months and constantly have to restart the camera and sometime remove and re add the camera. My suggestion is to return the camera before you get stuck in a situation where you lay your newborn to sleep and can’t get a live stream because it won’t connect to media server.
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