Black screen after updating Arlo App to v4.0.1

[Taner]

Hi,

When I start live mode in the iOS app, I’m seeing a black screen. The problem started after I updated to the latest version, v4.0.1.

does anyone know how to resolve it ?

thanks,

Taner

[Teckademic]

I am having a similar issue that started after the update.

Arlo baby (ABC1000r6 Firmware 1.13.1.1_72_37927fa_f8c3b16) will connect with a black screen (No sound) then then will reconnect and just sit in a loop of blank screen, connecting, blank screen. 

Older Arlo baby camera works fine.

Tried restarting multiple times, no firmware update.

[JamesC]

Do you experience the same behavior when streaming using the web client? Does this happen with recordings or only live streams?

JamesC

[Bourke]

We are having the same problem with our Arlo Baby on the Andriod platform. This is significant as it is our baby monitor.  When is this bug being fixed?

[Taner · Accepted solution]

It is resolved now and strangely without changing anything.

thanks for the help.