Baby Arlo - Wi-Fi connection impossible

[Entilzar]

Ok, let's be honest, this app is a nightmare.

Getting connected to our Baby Arlo is tough, staying connected with "Always Listening" option on is a world class challenge, but so far, and because I am really stubborn, we've managed.

But now, I cannot even connect to the device with the Android app on Wi-Fi ("connection" with circle icon rotating for ever).
It works with the Web app  (meaning my Internet connection is working well, thank you very much).
It works on Mobile Data. And my other apps have no problem using the Wi-Fi, of course.

But more "fun" than that, I can connect on Wi-Fi if in the app I go to Settings > My Devices > select my Device.
Let's stop here for a minute to say that all data are set are they should, meaning we managed to connect to the Arlo device. The Wi-fi icon (beneath the Baby Arrlo picture) is even on.
But let's continue, and go to Video settings > Field of View => "Connection" and tada ! I got the live stream WITH sound if "Always Listening"  have been activated.

So, please, fix your **** app !
The hardware might be good, but the software makes it impossible to use.
It is impossible to recommend the Baby Arlo device and won't be until the app is working as it should be.

Thank you.

[ShayneS]

Hi @Entilzar

Does this occur on all your Android devices or iOS if applicable or is it isolated to one? 

[Entilzar]

Hi ShayneS.

All Android devices (my phone and my wife's).

I've tried all the steps mentioned here : https://techprojournal.com/certain-apps-not-working-on-wifi-but-work-on-mobile-data/

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[Entilzar]

Yes, yes, of course.
Let me see...
I go to Settings > Support :

All I can do is click on "support.arlo.com", since community.arlo.com has no clue on how to fix it.
So, I go to support.arlo.com. The only interesting thing I see is "Contact US".
I click on "Contact Support".
And then...


So, what am I supposed to do now ?

[Entilzar]

Plugin out the power supply, then turning it off and on, and rebooting twice finally fix the problem.
Why, I don't know, since reseting the device via the Web app didn't work before.

I need to confirm if it fixed the issue for my wife too, as I uninstalled and reinstalled the app in the meantime also.
It seems unstable as before : sound going off, or "your device is not connected" after 3 minutes.
But at least my mobile data are safe for now.