Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo baby video freezing

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I have constantly had issues with my arlo baby camera freezing. The video on my iPad freezes on my baby sleeping. The only way that I am able to tell that it is frozen is if I tap the screen and nothing happens. Then I have to force restart the iPad. I have had multiple occasions that I have woke up in the middle of the night to a frozen screen and when I restart my iPad I have a crying baby. I'm afraid something is going to happen in the middle of the night and I'm not gonna be able to prevent it due to a faulty camera. Is anyone else having this issue or do I have a defective device?
Model: ABC1000 | Arlo Baby
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Arlo Moderator
Arlo Moderator

Hi @Moprea

 

May I ask which troubleshooting steps you have tried with the baby camera? Which version of the Arlo app is your ipad running & which version of iOS is installed?

 

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