Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby showing up in Homekit but not Arlo App

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Peden3
Aspirant
Aspirant

Just recently moved to a new house, prior to moving the Arlo Baby worked fine, had it in the app connected to Wifi with no issues.  In my new house I have a Netgear AX2400 Wifi 6 router.  I can get the Arlo baby to connect to the Wifi and confirm it is connected in the advanced settings of the router.  I can access the cameras feed through Home on my Iphone.  Whenever I try to add device in the Arlo app, it can never find the camera.  I assume there might be some setting in the router preventing this?  We also can't connect a Pura Diffuser to the wifi.  I am currently just running 2.4 GHz and have tried turning all the security off, tried changing 802 transmission modes, tried changing channels, nothing will allow the Arlo app on both computer and phone discover the camera.  I probably have about 24 hours before I toss the camera in the trash and go get a reliable baby monitor.

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ShayneS
Arlo Moderator
Arlo Moderator

Are you using a mesh network? 

LoKiRha
Initiate
Initiate

Same issue. Yes, on Eero.

Wasn’t having any issues for the last year.  Put my Arlo Baby on battery  (moved rooms) and reconnected it to power. No Arlo Secure connection although HomeKit has it, no issue. Restarted the camera - no help. HomeKit is all good. 

ShayneS
Arlo Moderator
Arlo Moderator

@LoKiRha 

 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed. 

Mervalous
Aspirant
Aspirant

Same here. Anyone have a fix?

Peden3
Aspirant
Aspirant

I finally got mine working but had to use my laptop for some reason. It took like 4 times with that to get it to work. Ultimately I think persistence and just resetting the camera over and over eventually got it to work. I didn’t do anything special other than try over and over again which is ridiculous. 

Mervalous
Aspirant
Aspirant

Did you register on arlo on laptop first or was it on HomeKit already when you finally got it to register with arlo? 

Peden3
Aspirant
Aspirant

So on my phone I would show the camera the QR code and it would make the noise that it recognized it and then go into the thing with the compass where arlo app was looking for camera. That would time out and the baby can wouldn’t be on the arlo app. So I opened HomeKit and somehow it was in there and worked fine in HomeKit.  Then I just tried it on my laptop over and over and eventually the arlo website/app was able to discover the camera and add it so that when I opened the app on my phone the camera was there. 

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