Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby pixelated issue

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tom_baker1993
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had arlo baby for a while now and was using it fine until changing mesh network. 

 

i have been in touch with netgear for a full DAY on the phone trying different firmware updates and everything under the sun. 

 

i have now back haul cabled the orbi to help combat this. im pretty sure its the arlo baby camara as none of my other 5 arlo cameras are doing this. 

im getting dissapointed with this as i have read that this issues has been going on since 2018!!

 

i was asked to send a log file to arlo however i cant even send that as there upload limit is 3mb (facepalm) and the log file is 7MB. 

 

this is really starting to be a probelm and at the at end of my rope with this. 
has anyone else found a solution (customers) for this issues

 

my setup:

ISP virgin 500 download and 35 upload

Router ORBI RBR350 with 2 satalites. 

concrete structure house however no signal issues due to cable backhaul.

 

the only way the pixelation stops is on mobile data

Model: ABC1000 | Arlo Baby
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @tom_baker1993

 

Can you provide more detail regarding the issue you are experiencing? Are you having delays in live stream, offline as well?

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