Arlo Baby not connecting to app or site

[Silis]

I downloaded the app through the google play store, I've done everything the installation says, it recognizes the wifi, it even chimes, but when it goes to found the camera, it never does. Not even throught Arlo's website. I've already made a hard reset to the arlo baby and downloaded the app twice.

HELP please, brand new product, I live in Mexico City... What can I do?

[ShayneS]

Hi @Silis

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Silis]

Thanks! I have now my case number, let's hope somebody answers me quickly!

If anyone has the same problem, please write me!

[ShayneS]

You are welcome, I was not able to replicate the issue.

[Silis]

@ShayneS  no one has answered yet... I've been reading posts from other Clients and there are a lot of people furious with their experience, what's going on? 

I bought Arlo Baby because a very good recommendation... can you help me please?

[ShayneS]

Hi @Silis

I have contacted support regarding your case as well as escalated it. Your escalations case is #41412486.

[Silis]

Thank you very much @ShayneS 

[ShayneS]

@Silis

You're Welcome