Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Baby not connecting to app or site

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Silis
Aspirant
Aspirant

I downloaded the app through the google play store, I've done everything the installation says, it recognizes the wifi, it even chimes, but when it goes to found the camera, it never does. Not even throught Arlo's website. I've already made a hard reset to the arlo baby and downloaded the app twice.

HELP please, brand new product, I live in Mexico City... What can I do?

 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Silis

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Silis
Aspirant
Aspirant

Thanks! I have now my case number, let's hope somebody answers me quickly!

If anyone has the same problem, please write me!

ShayneS
Arlo Moderator
Arlo Moderator

You are welcome, I was not able to replicate the issue.

Silis
Aspirant
Aspirant

@ShayneS  no one has answered yet... I've been reading posts from other Clients and there are a lot of people furious with their experience, what's going on? 

I bought Arlo Baby because a very good recommendation... can you help me please?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Silis

 

I have contacted support regarding your case as well as escalated it. Your escalations case is #41412486.

Silis
Aspirant
Aspirant

Thank you very much @ShayneS 

ShayneS
Arlo Moderator
Arlo Moderator

@Silis

 

You're Welcome

Discussion stats
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