Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Baby not appearing in app but is connected to internet

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SE25
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Aspirant
We have two arlo baby cameras for our kids and one decided to stop working recently. It just would not connect at all… then yesterday we installed a new mesh router. Now we have a new WiFi/password I needed to reconnect the other camera and that one won’t connect at all either.

Both have solid blue lights and are appearing in the router settings as connected. They just won’t appear in the app, or just won’t be discovered.
They briefly appeared in HomeKit but since disappeared.
I have done power cycles, 10 second resets, 60 second resets, deleting the app, reinstalling. All numerous times. Every time the same, solid blue light, not discovered in app.

Is there anything I can do as this is driving me insane?!
Model: ABC1000 | Arlo Baby
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JessicaP
Arlo Moderator
Arlo Moderator

Hi SE25,

 

Are you seeing both the Arlo Baby appearing on the web client on your computer browser?

ChrisPDX
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Aspirant
They wouldn't be asking this question if they showed up in the web client now would they.
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