Arlo Baby manual recording stops early

[katie245]

Whenever I manually recored a video it stops early, usually 21 or 31 seconds despite me recording for a minute or two. Any solutions to this?

[ShayneS]

Is this occurring on the web portal or mobile app? Which version of the Arlo mobile app are you using & which version of OS on your Mobile device? 

[katie245]

This is occurring on the mobile app version 3.6. iOS 15.3.1.

[ShayneS]

I wasn't able to replicate on iOS 15.4 with Arlo app v3.6. Are you able to update your iOS and test again? 

[katie245]

Yes updated my phone and the same thing happened. I pressed record, let the record run for 50 seconds. Then in my library there is only a 3 second clip.

[ShayneS]

Thanks for the update, I will look in to this and provide an update as soon as possible.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Are you still experiencing this issue with the latest version of the Arlo mobile app v3.6.6?

[ShayneS]

Are you still experiencing this issue with the latest version of the Arlo mobile app v3.6.8?

[ShayneS]

Hi,

Are you still experiencing this issue?