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  • ‎2019-08-19 10:14 AM
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harlopeng
Aspirant
Aspirant
‎2019-08-19 10:14 AM

Arlo Baby Monitor

The firmware update 1.9.9.0_808 released in June 2019 CANNOT be updated.

I've tried more than 50 times, even with reboot, log on from app and from web application.

Very frustrating, without the update people with access cannot see the baby status which has been so painful with all those complaints from family members.

Please solve!

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JessicaP
Arlo Employee Retired
‎2019-08-20 08:55 AM

Hey harlopeng,

 

Have you tried manually installing the firmware to see if that helps? You can read here to learn how to update the firmware manually: How do I update my Arlo firmware manually?

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harlopeng
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Aspirant
‎2019-08-21 02:19 PM

Tried that dozen times, didn't work.

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JessicaP
Arlo Employee Retired
‎2019-08-22 10:30 AM

I would suggest to contact the Support Team to further investigate this issue. You'll find several ways to contact support in the provided link.

 

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