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Re: Arlo Baby

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bmpete
Aspirant
Aspirant

Device suddenly stopped transmitting. Frozen with solid amber LED.

I have deleted device from app, attempted power cycle, attempted factory reset. Chat bot has no solutions, and it appears per community posts I’m not the first with this issue. I have two Arlo Baby devices for two children’s rooms. This is only occurring with one. I am frustrated to no end. Please help.

Model: ABC1000 | Arlo Baby
9 REPLIES 9
TomMac
Guru Guru
Guru

unplug the baby, turn off battery ( under feet ) for about 30 secs...

plug back in and after about 2 mins try a reset with paperclip... hold in for ten sec till the led flashes.

then the setup if it works is if the baby is new.

( be careful with the router name and pw )

 

If above doesn't work, it may just be defective

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bmpete
Aspirant
Aspirant
Thank you for the suggestion. Tried and did not work.
bmpete
Aspirant
Aspirant
No LED flashing after this process. It is frozen in reboot land.
bmpete
Aspirant
Aspirant
Bump. Support, could you help me?
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried resetting per these instructions here? How do I reset Arlo Baby to factory default settings?

bmpete
Aspirant
Aspirant
Yes, see above - have followed all of these procedures. My hardware is faulty. I need a replacement. I need Support assistance but cannot reach anyone.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @bmpet

 

You can find more information regarding the hardware warranty here: Limited Hardware Warranty

bmpete
Aspirant
Aspirant
It’s now Nov. 12th and I still have no resolution to this issue and a functionless device.
StephenB
Guru Guru
Guru

@bmpete wrote:
It’s now Nov. 12th and I still have no resolution to this issue and a functionless device.

Did you ever reach support?

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