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My Arlo Baby wont let me refresh the activity zone for motion sensing... It has the same first image shown as when it was set up in another room and no way to get it to refresh so I can actually select the zone from the current image/position.
I have restarted and tried everything I can think of. Any ideas how to get the activity zone image updated so I can select the real zone to monitor?
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I can confirm that the latest version of the app has resolved this issue for me.
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Hey @Cr0kie,
Are you seeing this problem on the Arlo app or on the web version? If you are experiencing this problem on the app, what phone are you using?
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Using android 8.0.0. Motorola Z2 force. But also same problem is seen on my husband's Samsung Galaxy phone.
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Thanks for the info. Our development team is aware about the issue where some users are seeing that activity zone image is not refreshing and is investigating the problem. We will make sure to update the community once we hear back with more information.
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Firmware 1862_22781
Version 270_23403
S8 - arlo baby - android 8.0
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I am having the same issue, have you learned anything new about the issue.
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Hi everyone,
Have you tried downloading the new app version, which is 2.7.1, and see if that resolves the issue? When viewing the activity zone, try to back out and go back into activity zone and see if that image refreshes.
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Hi @Cr0kie,
Let me create a case for you so our support team can look into this further. I'll reach out to you via private message to gather more information from you.
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I can confirm that the latest version of the app has resolved this issue for me.
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