Arlo Baby - The streaming service is reporting that device is not streaming

[niko73]

Question has been asked so many times, but what is the problem, I get the message "The streaming service is reporting that the device is not streaming..."  I'm updated to the latest firmware and it happens on desktop and mobile.  

Customer service sucks and has taken 3 weeks to give me nothing.  They've known about this problem for so long.

Please help.  Why do the regular arlo pro camera's always work but not the arlo baby

[ShayneS]

niko73,

I have a few questions for you. Where is your camera located? Do you have any obstructions that you know of, Cement wall etc. signal strength and interference can be the cause of a camera going off line & not streaming. What is the signal strength (bars) displaying in your app or web browser?

[niko73]

The modem is in the same room and there are 3 bars on the wifi.  please help. it's still occuring.  

[ShayneS]

niko73

There was a newer version of firmware that released yesterday. Can you check to see if your Arlo Baby has updated to the latest version? I have attached the Firmware release notes here - Firmware

[niko73]

still getting the same error after the firmware update.

[ShayneS]

niko73,

Have you previously tried to reboot or reset the Arlo Baby?

[niko73]

yes, i was sent a new arlo baby and installed that one.  same error resulted.

thanks for all your help.  hope we can figure this out.  

I turn it on and off, and that usually alleviates the problem for a little bit.

[ShayneS]

niko73,

Just to double check, this new Arlo Baby is running:1.8.5.3_21226 From 17th October 2018? 

[niko73]

yes it is.

[ShayneS]

niko73,

We will look in to this for you, Customer Service will be contacting you as soon as possible.