- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Question has been asked so many times, but what is the problem, I get the message "The streaming service is reporting that the device is not streaming..." I'm updated to the latest firmware and it happens on desktop and mobile.
Customer service sucks and has taken 3 weeks to give me nothing. They've known about this problem for so long.
Please help. Why do the regular arlo pro camera's always work but not the arlo baby
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
niko73,
I have a few questions for you. Where is your camera located? Do you have any obstructions that you know of, Cement wall etc. signal strength and interference can be the cause of a camera going off line & not streaming. What is the signal strength (bars) displaying in your app or web browser?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The modem is in the same room and there are 3 bars on the wifi. please help. it's still occuring.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
niko73
There was a newer version of firmware that released yesterday. Can you check to see if your Arlo Baby has updated to the latest version? I have attached the Firmware release notes here - Firmware
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
still getting the same error after the firmware update.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
niko73,
Have you previously tried to reboot or reset the Arlo Baby?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yes, i was sent a new arlo baby and installed that one. same error resulted.
thanks for all your help. hope we can figure this out.
I turn it on and off, and that usually alleviates the problem for a little bit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
niko73,
Just to double check, this new Arlo Baby is running:1.8.5.3_21226 From 17th October 2018?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yes it is.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
niko73,
We will look in to this for you, Customer Service will be contacting you as soon as possible.
-
Apple TV App
2 -
Arlo Baby
4 -
Arlo Mobile App
119 -
Arlo Smart
12 -
Arlo Wire-Free
1 -
Batteries
1 -
Before You Buy
142 -
Features
34 -
Firmware Release Notes
10 -
IFTTT (If This Then That)
4 -
Installation
101 -
Online and Mobile Apps
143 -
Service and Storage
23 -
SmartThings
1 -
Troubleshooting
821