Arlo Baby - New Router Connecting Issue

[Rwiles]

I have recently installed a new router. This has lost connection with my Arlo baby camera.
I have removed the device from the app, factory reset the camera (paperclip) and i am now trying to reconnect.
Following the app instructions when asked for the WiFi password the app say " now contacting to (unknown SSID)"
I can not tell which of the two networks it is connecting to.

I enter the password , the QR chimes - the app searchs but can't find the device.

Very frustrating.

[TomMac]

Try it on a computer with a browser...much easier than the app ( https://arlo.netgear.com/ )

I would guess you hiding the SSID of the networks... make sure there are no odd characters in the SSID.

[Rwiles]

Have now tried via the website (on a laptop machine) Unfortunately, same result.

Can not find device

[roffir]

This did it for me. The app kept saying unknown said but the website let's you type in the ssid

[Laceeee]

I'm having the exact same issue, please let me know if you find an answer.

[JessicaP]

Hi @Laceeee,

Just to make sure, did you factory reset your Arlo Baby? Have you tried going on the web to see if that helps?

[Laceeee · Accepted solution]

After I posted I did the factory reset and it solved the problem. Thanks for your reply!

[Cherylchoate196]

Arlo wireless i got a new router now my cameras wont hook up

[jguerdat]

Did you use the same SSID and passphrase as on the old router? That would be the simplest method. Otherwise, change the network in Settings, My Devices, your Baby.