Re: Arlo Baby HomeKit Camera Not Available
By the time they fix the issues my baby is going to be too old for the monitor.
No point in contacting customer service when we all have the same issues!
The same problem.. latest firmware and busy camera in HomeKit + 6-10s lag in Arlo App.
This product is useless and costs a lot of money.. Xiaomi Camera is wokring 10x better.
According this post: https://community.arlo.com/t5/Arlo-Baby/Arlo-Baby-HomeKit/m-p/1658900#M3454
I have still this issue with newest firmware. My HomeKit intergration is always busy, I can't watch video from camera because camera is busy and someone else is viewed stream. I'm alone in home, and I have only one HomeKit but randomly I can't see screen. I have to restart camera for work.
Why this is still problem? I should return this product to shop? This not working as I expected and costs lot money.
I contacted with support but they don't know what is the reason. They said I should hard reset device, remove from account and relink. Tried many times and problem is still. Few days ago I returned this camera to shop and (apple shop) will return my money back.
This camera will never work good I think. Return it if you can.
No, this problem is not depends on router. I had TP-LINK and now I have Ubiquiti Security Gateway Pro (enterprise router) with two enterprise AP (WIFI AC) and problem is still the same.
Lost time only and never buy this camera for others who is interesting.
From what I understand this is a problem due to the way HomeKit operates. Apple requires the video feed to be local and direct from camera to your device (not via the cloud).
Device makers have to define how many streams their hardware is cable of - note this is a direct stream so the limitations are hardware bound and not related to your internet connection (unless remote viewing) so you will experience this issue even when at home.
Since, I assume, the CPU on the Arlo Baby is:
1. Not the most high end
2. Busy (or holding resources for) with other processing tasks such as music, fancy night light fades, maintaining a constant connection to the cloud, monitoring temperature, air quality, noise levels, etc.
that there are not enough resources to dedicate more than 1 active, live stream.
If for any reason this stream is deemed in use by either the Arlo firmware or Apple HomeKit API then you will get the "being viewed by someone else" error. It usually clears itself out after a few hours (unlucky if you're stuck for days) but yes, highly annoying and creates untold irritation if you have more than 1 person keeping an eye on the baby.