Arlo Baby Disconnects

[KAdark]

Anyone else have problems where the camera disconnects then 5 minutes later will reload and the temperature sensor is saying it’s 10 degrees hotter in the room? Considering these cameras are so expensive I would expect something that wouldn’t stop monitoring my newborn

[ShayneS]

KAdark,

Have you tried to reboot your Arlo Baby? What device are you viewing from, the web portal or mobile app?

[KAdark]

I’ve rebooted it multiple times, and using both the HomeKit and Arlo app (when it doesn’t crash or freeze) we’ve reset both our router and modem just in case it was a wireless problem also

[eatoff]

I've seen the same behaviour on at least 3 occasions over the last week. I've restarted everything too. Currently stuck forever connecting...

[ShayneS]

Is this on android or iOS? Which devices are you using to view when it disconnects? Have you tried viewing from another device with the same result?

[eatoff]

Hi Shayne,

This is on Android. I have 2 tablets and 2 phones, and once the connection issues start, none of them can connect. Curiously though, last night, streaming on a tablet just fine but couldn't connect via a phone at all.

Some other behaviour I have observed when getting the connecting issue, is that I can still control the night light, play lullabies, and see the temp and other data, just not the video stream. I also cannot restart the Arlo baby via the app.

Restarting the Arlo by pulling the power gets it all going again.

I have attached a screenshot where you can see the temp and humidity spike just before the video issue occurs. There is then a gap in the graphs, but I do still see the temperature changing during this time.

[chriscam85]

Eatoff,

I have a similar image. What time zone are you in? I'm Pacific.
What's your 7day look like?

[eatoff]

I'm in Australia. Attached my 7 day.

More behaviour - after streaming for a while (say more than 20mins) if I stop the stream then try connecting again it won't connect.

The Arlo has full wifi signal, it's in the same room as my router.

[eatoff]

Ok, I started to get suspicious after noticing that I didn't necessarily have to restart the Arlo to get the video connection back up. I could restart the router, or disable the WiFi and then re-enable it to get it back.

So I asked around on some forums and it was suggested I disable airtime fairness on my router (ASUS RT-AC88U). It's only been 24hrs, but my issues seem to have gone away. Video streams start within about 2 seconds (previously 5-30 seconds if it's going to work, otherwise just connecting forever).

See what model router you have, and check if it has this setting you can disable.