Arlo Baby Disconnect from Wifi

[dlsteven]

After mulitple set up attempts iam still getting a wifi drop outs after about 30-40 minutes of connection. Using a good modem/router with fibre connection at a distance of approx. 3m. Reset and power cycled a few times and sometimes it will reconnect. Iam about to return the product to the store as i have found no solution to the problem. Very frustrating and dissapointing. This being a last ditch effort for a resoulution. Any ideas appreciated. Anyone experienced a similiar problem?  Thanks. 

[JamesC]

dlsteven,

What behavior are you seeing that indicates the WiFi connection is dropping? Are you seeing any error messages while streaming? Do you see a change in LED behavior on the camera?

JamesC

[dlsteven]

It displays ‘your device is not connected’ error message then will blink an amber light. After a reset it will not even pair up again. After the QR scan in set up nothing happens.

[JamesC]

dlsteven,

If you've reset the device, you must also remove the device from Settings > My Devices before attempting to add the camera back to your account.

Have you tried connecting to both 2.4GHz and 5GHz? Do you see the same behavior?

What model router/modem do you have?

JamesC

[AlbertL]

Hi Dlsteven

  Are you using Android or iOS?  The latest version of Android is 2.4.6_18293 which fixed similar issue.