Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2018-11-13 09:39 AM
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Yana_ter
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Follower
‎2018-11-13 09:39 AM

Hi, 

I have been given Arlo baby 1080p HD monitoring camera. I downloaded Arlo app on my Pixel 3 phone, but I cannot pair the device for some reason. I cannot choose the wifi network when seting up the device on the app, as I am getting "conneting to [<unknown ssid>]. 

Please let me know if there is a solution to this, 

 

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jguerdat
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‎2018-11-13 11:00 AM

First things to try are rebootig the phone and reinstalling the app. Also, try a computer browser.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2018-11-14 10:35 AM

Yana_ter,

 

Has this camera been set up before or is it new?

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