Arlo Baby Android App WIFI Error

[Yana_ter]

Hi, 

I have been given Arlo baby 1080p HD monitoring camera. I downloaded Arlo app on my Pixel 3 phone, but I cannot pair the device for some reason. I cannot choose the wifi network when seting up the device on the app, as I am getting "conneting to [<unknown ssid>]. 

Please let me know if there is a solution to this, 

[jguerdat]

First things to try are rebootig the phone and reinstalling the app. Also, try a computer browser.

[ShayneS]

Yana_ter,

Has this camera been set up before or is it new?