Always Listing icon missing

[Sbieders]

I am using an Arlo baby monitoring system. On my tablets, the always listening icon in the bottom right has disappeared, and I am not able to watch continuous streams on the dashboard any longer. However, I am able to use it on my mobile device. has this due to something with the update that somehow changed it on, not able to be used on tablets.

[ShayneS]

@Sbieders 

Can you provide a screenshot of the missing icon? What is the model and version of your tablets and OS they are running?

Thanks

[Sbieders]

iPads 

mini 2024 64g iOS 18.3.1

ipad 10th gen iOS 18.3.1

the icon that is missing is normally in the bottom right corner and it looks like the outline of a head. When it is not active, there is an X next to it. And when it is active, it has the sound symbol coming out of it.

unable to send pictures for some reason.

[StephenB]

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@Sbieders wrote:

the icon that is missing is normally in the bottom right corner and it looks like the outline of a head.

 The manual says it looks like a loudspeaker???

Page 22 here:

• https://www.arlo.com/en-us/images/documents/arlobaby/arlo_baby_um.pdf

[Sbieders]

Thank you but it doesn’t tell you how to get the icon back on the dashboard. 

[StephenB]

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@Sbieders wrote:

Thank you but it doesn’t tell you how to get the icon back on the dashboard. 

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I think that's an app bug.  Obviously you can't post a screenshot of an icon that isn't there, but I was thinking that clarifying what it was supposed to look like might be useful for @ShayneS. 

[Sbieders]

 

 these is the icon that is missing when it is on and off. Found pictures from web 

[jguerdat]

Here's what the icons are supposed to be and what they are for:

https://kb.arlo.com/000044387/What-do-the-Arlo-Baby-status-icons-mean

[ShayneS]

@Sbieders 

Yes, the team wanted to see what your screen looks like with the missing icon/screenshot. I will send more info via pm. 

[ShayneS]

Thanks for the screenshots  @Sbieders,

Please be aware These devices are EOL, While firmware updates, bug fixes, and feature additions will no longer be available.

 I have provided the info to the appropriate team to review. I will let you know as soon as I have more info to share.

You can find more info about EOL devices here 

What does this mean for your device or service?

If a device or service transitions to EOL, here is what you can expect:

• Critical security updates will still be provided for hardware for one year beyond the EOL date.
• While firmware updates, bug fixes, and feature additions will no longer be available, many devices will still work for core functions like live streaming and recording.
• As replacement devices and spare parts will no longer be available, you may receive special offers or discounts on upgraded Arlo products and services to keep your home security at its best.
• Services (including some bundled offerings) may be migrated to the closest equivalent service or given an offer to change their service plan to retain desired features.

[Sbieders]

Just checking on the status of the developers. Have they figured out how to fix the of missing  icons?

[ShayneS]

@Sbieders Still looking in to this. Is this missing icon preventing your live streaming as a whole or the issue is only that the always listening icon is missing?

Thanks